Reviews

When I called to discern the safety measures put in place for the Coronavirus I was told that everyone was checked as they came in and given a mask and asked to use hand sanitizer. And that we would be brought back to a private room while we waited. I was told to come inside, check in and the wait in my car until they called for a room. I said I was not comfortable, or saw they safety in walking in and out of their facility. So, the girl told me to just call when I got there and they would need my insurance and drivers license. I made an appointment. So when I got there I called three times and no one answered, I went inside. The girl from behind the counter said use the hand sanitizer. No mask, there were people in the waiting room, no masks. Some had them some did not. Then I waited at the counter for quite a little while, then asked for my insurance and drivers license. Then I was given a tablet to answer several questions! All the while standing in a waiting room with several other people. I grabbed a wipe and cleaned off the tablet . Then I had to wait for someone to get back with me, and I continued to stand and wait before I was brought back to a room. When I called for my appointment I told the girl I had been running a temp, had a very sore throat, aches and chills! I would think just for other people’s safety they would have been on more alert when I arrived! When taken back to the room, no one told me how the room was cleaned since the person before me. So I cleaned my chair myself!! When the Dr arrived she had my insurance cards and tested me and gave me a script. She was very good! I had to wait five days for my Coronavirus test results and I called twice. Eventually I got an email and later that same day someone called me with results! In hindsight, there is no reason those initial questions couldn’t have been done online OR in the room, that should have been cleaned and sprayed – since the virus can survive airborne for 3 hours! The staff should be better educated and taught to communicate with patients so they feel safe!! They could have been friendlier because smiling eyes can be seen even when wearing a mask. Except for your DR. I did not feel secure in your facility and would definitely look elsewhere first . You are very conveniently located but that is not everything!!

January 1, 1970

Dr. Thorpe is wonderful. He’s helped me twice this year when I’ve been in excruciating pain and I’m very thankful. The staff is friendly and the wait time wasn’t long!

January 1, 1970

that place it’s very professional clean and very good customer service

January 1, 1970

Quick check in and smooth in and out services

January 1, 1970

Easy access to professional service

January 1, 1970

I like the staff up front and Jordan in the back

January 1, 1970

Service is quick and no waiting for an hour to see a doctor.

January 1, 1970

I was taken care of and treated very nicely

January 1, 1970

very helpful and thorough!

January 1, 1970

Very polite, prompt, and honest service.

January 1, 1970

Timely service – very friendly staff

January 1, 1970

Thanks for your help sending me to the Er I have relapsed with my cancer

January 1, 1970

Very kind and professional. They have checked in with me several times to make sure im doing better. Good place to go.

January 1, 1970

Brief interaction to be sent to the ER. I get it -an overabundance of caution on the part of the staff, but it cost me $300 out of pocket to be seen less than 5 minutes. This is the second time this has happened at the same clinic. The first time I requested my money back and it was honored. I wont return.

January 1, 1970

Nice staff Quick work

January 1, 1970

Thorough, friendly and professional

January 1, 1970

Employees were very attentive.

January 1, 1970

Very friendly and professional, nice clean office space, good location.

January 1, 1970

Clean office. Very clear regulations for entering. The front desk people were very professional & knowledgeable and made me feel safe. The assistant NP (the man who took my temp & BP) was very professional, hygienic, & thorough. Very helpful and willing to answer questions. I called with a lot of questions & they answered the phone, let me know that they were currently very busy and the NP would call me back to answer my questions. I thought I was just getting a brush off, but I did receive a call back within an hour or so!

January 1, 1970

Dr. Jenny was a bit intimidating when I went for covid19 testing. Very interrogative with bias.

January 1, 1970