Non-Discrimination Notice

CareSpot Urgent Care complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CareSpot Urgent care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Free Aids and Services

CareSpot Urgent Care provides:

• Free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Free language services to people whose primary language is not English, such as:
  • Qualified sign language interpreters
  • Information written in other languages

If you need these services, please make the clinic staff aware and/or contact the CareSpot Chief Compliance Officer.

Grievances

If you believe that CareSpot Urgent Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance. As part of that process, you can contact the CareSpot Chief Compliance Officer:

Mail:
10151 Deerwood Park Blvd
Building 400 – Suite 200
Jacksonville, FL 32256

E-Mail: compliance@CareSpot.com

Phone: (904) 223-2333

You can file a grievance in person or by mail or email. If you need help filing a grievance, the CareSpot Chief Compliance Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health & Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.